Your oxygen concentrator can be delivered either directly to your house, or directly to your cruise ship (if travelling via cruise).
For home delivery, your concentrator will be delivered by one of our couriers at least 5-7 days prior to your departure. At the end of your rental period, we will then arrange for collection of your concentrator.
For cruise ship delivery, your concentrator will be delivered directly to your ship and will be installed in your cabin prior to your arrival. The equipment will be tested, ready for you to enjoy your holiday. At the end of your voyage, we will then collect the concentrator from your cabin after you have checked out.  

Along with your Oxygen Concentrator, you will be provided with the batteries for your machine (Portable Oxygen Concentrators only), a nasal cannula or face mask, tubing, a charging cable (Portable Oxygen Concentrators only) and a quick start guide.
We also provide a range of optional extras, including extra batteries, extra Oxygen masks and cannulas, car chargers, bubble humidifiers, and much more.

Along with your oxygen machine, you will be provided with a quick start guide. This will give you a step-by-step demonstration of how to set up and use your machine. We suggest that you familiarise yourself with this guide and the functions of your machine prior to travel.

In order to hire an Oxygen Concentrator, the user must be under medical supervision and have approval from their doctor or GP to travel. In many instances, you will already have a Fit to Fly Test (also called a Hypoxic Challenge Test) completed by your respiratory nurse.
We will need to know what flow your doctor or GP has prescribed, and also whether you require a constant flow, or if you’re suitable for a pulse dose Portable Oxygen Concentrator.

If you currently receive an NHS Oxygen Concentrator through a UK domiciliary oxygen provider, you are not permitted to take this machine outside of the UK. It is therefore advised by doctors and respiratory nurses that you rent an oxygen concentrator to take with you on your travels.

If you intend to use your Oxygen Concentrator on your flight, this will depend on the duration of your flight. To ascertain this, we will need to know the length of your flight, along with your prescribed flow setting.
In order to account for any possible delays or hold ups, airlines require you to have batteries for 150% of your flight time. The number of additional batteries you will require will be calculated by one of our advisors, ensuring you have an easy and hassle-free rental experience.

We generally only hire out oxygen concentrators that are less than 2 years old. We take the safety and hygiene of our concentrators very seriously. Before we post the oxygen concentrator to you, we will thoroughly test and carefully sterilise the machine, any batteries and accessories to ensure they are in the best condition for your rental. All equipment is packed securely in a protective Peli case ready to arrive safely at your door.

Get in touch with us today and we will provide you with a personalised quote to ensure that you receive a top-quality service catered to your specific needs. You can call us and speak to one of our specialists or, alternatively, fill out our web form and our team will get back to you with a quote as soon as possible.
If you decide to proceed, we will send you a digital document by email specifying thedetails of the rental agreement. We usually require that these forms are filled in at least two weeks before you travel, but if it is a last-minute rental request, don't worry, we can often arrange a rental agreement as late as the day before you travel (subject to availability).

Some airlines only allow one Portable Oxygen Concentrator aboard each flight, so it’s important that you let them know as soon as possible that you’ll be travelling with Oxygen.
Your airline will also need to know what type of Portable Oxygen Concentrator you are travelling with to ensure that it is FAA approved. This should be a straightforward process as all of the portable machines we rent are approved for air travel.

Yes, VAT exemption is available on Oxygen Concentrators for all eligible UK customers.

There are some long-term medical conditions that can flare up occasionally. As well as making you feel unwell, a flare-up of Asthma, COPD, Pulmonary Fibrosis, Lung Cancerand other conditions can make travelling much riskier.
If you have a long-term medical condition, you should always check with your or airline whether you’ll need a fit-to-fly certificate or medical letter confirming you’re currently fit to fly, failure to do this can mean that the Airline may not allow you entry onto the plane.

One of the major issues in relation to fitness to fly is the fact that oxygen pressure in a plane is lower than on the ground. This means conditions affecting your heart and lungs, which can reduce your body's ability to carry oxygen around your body, can lead to worsening symptoms during your flight.In some situations, you may be able to fly if you have access to Portable Oxygen on the plane You will definitely need a letter from your doctor detailing:
• All your medical conditions.
• Why you need to travel with oxygen.
• That your condition is stable and that you are fit to fly with oxygen.
Remember that all airlines have different rules about travelling on a plane with oxygen,many Airlines no longer supply it on board for free which is where The Oxygenstore can help.

No, you cannot take your NHS oxygen concentrator out of the UK because the UK oxygen providers do not allow their equipment to be taken outside the UK. However, you can arrange to rent or hire a portable oxygen concentrator from The Oxygenstore for delivery to your home before you fly.

This depends on how much your GP surgery charges - but typically this cost ranges from £25-£50. There are also a number of Independent Medical Professionals that can organise aa Fit to Fly test at short notice.
You can find a list of suggested fees from The British Medical Association.

Yes, once you declare Chronic Obstructive Pulmonary Disease (COPD) as a condition, you can compare a range of quotes for specialist COPD travel insurance policies.
Therefore, it’s important that you declare COPD as part of your medical history. Once you do this, you’ll need to answer a few specific questions related to your condition.
You’ll be asked how much medication you’ve been prescribed to manage your breathing condition, how many hospital admissions you’ve had in the last year, how short of breath you get after a certain distance, and previous medical screenings, if your medicines are prescribed away from the hospital if you’ve ever been a smoker, and if you’ve had pneumonia or any other chest infection in the last year.

Depending on which Chronic Obstructive Pulmonary Disease condition you suffer from, whether it is bad emphysema or severe bronchitis – you need to consider the fact that this automatically puts you at a higher risk while flying.
This is because the more severe the condition is, the more likely there are to be complications. in most cases, people are fine to fly as long as they have a supplementary oxygen supply in the form of a Portable Oxygen Concentrator available on the flight itself.
Here you would need to notify the airline that you require special considerations to be made on your behalf. It’s also wise to talk all of this through with your doctor before making any definitive travel arrangements.

Firstly, consider whether you’re fit to fly altogether, a 12-24 hour long haul flight is much more physically demanding versus a 2-3 hour short haul flight.
A major factor to consider with a Long Haul Flight is that the oxygen pressure in an aircraft cabin is lower at high altitudes than it is on the ground. If you’re not short of breath when you exercise (for instance, when you walk fast or when you go uphill) this shouldn’t affect you.
However, even for healthy people, the difference in oxygen levels at about 8000 feet means the average oxygen saturation in your blood could drop to about 90% or lower. If you already suffer from shortness of breath due to your COPD, its likely, your oxygen levels aren’t as high as they could be. And if these drop further at altitude, you could run into major problems, this is why you may need a Portable Oxygen Concentrator (POC).
If you feel fit and healthy and a flight is manageable – discuss with your doctor the possibilities of flying long-haul and the risks that this may present. This is all dependent on which specific lung condition you suffer with.